Important Update from the Marijuana Software Team

2/8/2024 1:43:00 PM +00:00

Hello Everyone,

We hope you're doing well. We wanted to let you know about an important issue with our software that you need to be aware of.

Here's What Happened: On January 3rd, 2024, we rolled out a big update aimed at improving how our system reports sales to METRC. Unfortunately, we ran into some problems. From January 10th to January 28th, 2024, our system mistakenly sent out the same sales information more than once to METRC for many of our users. This glitch caused some trouble with inventory records, making it seem like there was less stock than there actually was, leading to some numbers dropping into the negative.

We've Fixed It: Don't worry, we've tackled this issue head-on and have already fixed it in our system. To help you adjust any affected sales records, we've prepared a guide on using the "METRC Sale Day Reset" button. You can watch a helpful video about it below. And if you're still stuck or have any questions, give us a call at (971) 276 - 3371. We're here to help.

What Else Is New?

  • Smarter METRC Sales Reporting: Now, when you update a sale in our software, the changes are automatically sent to METRC.
  • Enhanced Debit/Credit Card Support: We've improved how we handle PIN debit transactions to make things smoother.
  • Cash vs. Credit Report: Easily see your cash and credit sales totals at a glance.
  • Quick Cash Recommendations: Our POS system now suggests cash amounts when you're wrapping up a sale, making it quicker to give change.
  • Heads-Up on Pending Sales: A new alert will pop up in our software to remind you of sales that need to be reported to METRC.

Need a Hand? If you have any questions or need a bit of help, don't hesitate to reach out. Call us at (971) 276 - 3371.

Thanks for your ongoing support. We truly appreciate it and are here to make sure your experience with our software is as smooth and reliable as possible.

Warmest regards, The Marijuana Software Team

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